PRIVACY POLICY

Last updated: November 11, 2023

Traductions Denise Bérubé respects your privacy. We are committed to protecting the privacy of our users and customers. We have adopted this privacy policy (the "Policy") in order to be transparent about what information we collect, why we collect it, with whom we share it, how you can access it and how you can correct it, if necessary. In this policy, the terms "Traductions Denise Bérubé", "TDB", "we", "us" and "our" refer to Traductions Denise Bérubé.

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the https://www.deniseberube.ca/ website. Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you consent to the use of your personal information as described in this Policy.

Please also note that as a certified translator, we adhere to the Code of Ethics of the Ordre des traducteurs, terminologues et interprètes agréés du Québec, which governs professional responsibility and professional secrecy. You can consult the Code of Ethics here.

In your attempt to learn more about us, you may visit our website, where various types of data will be collected.

We collect information provided by cookies, which are necessary for the proper functioning of the website. We do not collect any information in connection with the Meta pixel or any analytics applications or systems, e.g. Google Analytics, other than SquareSpace's analytics tools. For more information, click here.

Please note that the information collected by cookies does not allow us to identify you personally. Please also note that you may choose to decline the use of cookies, either through your Web browser or through a pop-up window on our website. However, by refusing the use of cookies, you may not be able to access certain parts or features of our website.

CONTACT US

You may wish to contact us. During this process, we will collect data such as your first and last name, e-mail address and any other information required to respond to your request. We use this information to identify you and respond to your questions or requests.

HOW DO WE USE YOUR DATA?

Specifically, we use your data for the following purposes:

To ensure the optimal operation of our website;
To provide you with the best possible customer service;
To ensure that we meet our contractual and legal obligations to you;
To update our records.

OUR USE OF COOKIES

When you visit our website, you may provide us with information via cookies or similar technologies.

Cookies are files containing a small amount of data about a given user. This data may include an anonymous unique identifier. Cookies are stored on the user's computer or on the hard drive of another device. They enable us to tailor your user experience each time you visit our site.

Please see our cookie policy here.

WITH WHOM DO WE SHARE YOUR DATA AND WHY?

We do not sell our users' personal information. Your data is shared only in accordance with this Policy. If you consent to this Policy, however, we may share your personal information with the following parties:

Third-party suppliers: In the course of our business, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT suppliers, in order to carry out their mandate.

In general, the suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website via GoDaddy.com.

However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your collected personal information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.

List of our IT suppliers and link to their privacy policy

GoDaddy.com (Web hosting - United States): https://www.godaddy.com/fr-ca/legal/agreements/privacy-policy
SquareSpace (content management system - United States): https://fr.squarespace.com/confidentialite

Parties with whom it may be legally necessary: we may disclose your information if required to do so by law or if such disclosure is necessary in order to:

Comply with the law or any legal process;
Protect the rights or property of Traductions Denise Bérubé;
Protect the security of our website, our users and their data.

Please note that you may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

YOUR RIGHTS

Data protection laws give you certain rights in relation to your information. In particular, you may :

Request access to your data in order to verify it. Please note that we reserve the right to ask you for additional information to prove your identity.

Ask us to modify or rectify your data.

Ask us to delete personal data in our possession, unless we are required to retain it in order to comply with legal obligations, for example.

Object to the processing of your data, unless we have legitimate grounds which would override your rights or interests, or if we need to continue to process such data for the establishment, exercise or defense of a legal claim.

Ask us to restrict the processing of your data if it is incorrect, if you believe that our processing of it is unlawful, or if we no longer need to process your data but need to retain it for legal purposes.

Request your personal data and information in an accessible format.

Withdraw your consent to the processing of your personal data.

File a complaint with the competent authority if you believe that we are processing your data in breach of applicable data protection laws.

ACCESS TO AND CONTROL OF YOUR DATA

You can check, amend or delete your personal information by sending us an e-mail via our "Contact Me" section on our website, or to the contact details available at the end of this policy. We will respond to your request as quickly as possible. Please provide us with sufficient details so that we can identify you and respond to your request.

WHERE YOUR DATA IS STORED

Data collected through cookies is stored on GoDaddy and SquareSpace servers located in the United States.

HOW LONG WE KEEP YOUR INFORMATION

We will retain all information collected for as long as is necessary to fulfill the purposes for which it was collected or for other essential purposes such as complying with legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. If you so request, once your data has been deleted, you will receive confirmation that your request has been processed.

We keep your files, i.e. source documents and translated documents, for as long as you do business with us, whether under contract or not. Once you terminate the business relationship, you have the right to request that all documents relating to translation assignments be destroyed or deleted from our systems after a certain period of time.

SECURITY

To protect your personal data, we take reasonable precautions to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

For example, our website uses the HTTPS protocol for communications, secured by an SSL certificate.

If you have any questions about the security of your personal data, please send us an e-mail via the "Contact Me" section of our website.

COMMISSION D'ACCÈS À L'INFORMATION DU QUÉBEC

If you are not satisfied with our response to a request concerning your personal information, you may contact the Commission d'accès à l'information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec.

Address :

Bureau 900
2045 Stanley Street
Montreal, Quebec H3A 2V4

Telephone: 514 873-4196
Fax: 514 844-6170
Toll-free telephone: 1 888 528-7741

E-mail: cai.communications@cai.gouv.qc.ca
Website: http://www.cai.gouv.qc.ca

CHANGES TO THE POLICY

We reserve the right to modify this Policy at any time; please consult it frequently. Unless otherwise specified, changes to this Policy are effective immediately upon posting on our website. If changes are made, we will notify you here of the update so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, modify or delete any personal data we have about you, file a complaint, or if you simply want more information, you can contact us at the following coordinates:

Traductions Denise Bérubé
To the attention of the Privacy Officer
Denise Bérubé
4445 Henri-Bourassa Blvd. West
Unit 205
H4L 5G5, CANADA

514-567-4490
denise@deniseberube.ca